The following are descriptions of eight problem areas caused primarily by the attitudes and behaviors of employees and/or supervisors, and seen over and over again in the workplace. Each of these training topics has enough material for three or four, two-hour sessions.

OPTION 1: Order the material you need for the problems you have identified in your workplace. Go to the Order Form and we'll ship the material to you immediately.

OPTION 2: If you decide to have employees complete the Inventory, you will be given the opportunity to purchase the Training Material when you receive the results of the Inventory. Remember, the Inventory is the anonymous questionnaire that participants can complete on-line. We analyze the results of their responses and recommend the Training Materials they have identified.

You can only get a "progress report" of the changes the participants have made as a result of the training, if the participants have completed the pre-training Inventory

In short, you can:
  • purchase the Training Material you want, OR

  • conduct a needs assessment (the Inventory) and purchase the Training Material based on the Inventory, OR

  • conduct the Inventory, purchase the Training Material, and conduct a post-training Inventory to get a "progress report" of the impact of the training. 

 Go to the Order Form for all of the options. 

Workplace and Individual Values  People develop a set of values which are often tightly held beliefs about what is right and wrong. We help them recognize how their values came into being and to understand and accept that the values of others are equally valid. Organizations also develop values that either promote or diminish its� place in the business community. Some of those values also involve their workforce and whether a company succeeds or fails may very well depend on how their employees are valued and how trust and loyalty are developed.


Leadership  Sometimes supervisors become rigid and controlling without knowing it. Supervisors learn flexibility in motivating employees and knowing how to maintain an atmosphere in which the employees can be most productive and creative. They learn to establish realistic expectations, reinforce positive behaviors, handle an employee who is frustrated or upset and delegate tasks and activities so that the workplace runs smoothly

Change  To stay competitive, companies must keep up with current developments and that means change. However, people generally are creatures of habit and when change occurs, they often look on it as threatening, overwhelming or confusing. We identify the impact of change, the process we go through when change occurs and ways in which to deal more effectively with change.


Problem Prevention  Supervisors and managers are often confronted with employee complaints, situations in which they must negotiate agreements between employees, and employees that are angry. These sessions are directed at helping supervisors gain skills at handling difficult employee situations that are not directly related to job performance issues, but may have a significant impact on the overall performance of the workplace.

Conflict Resolution  People may agree with others some of the time or none of the time, but they rarely agree with others all of the time. This difference in values, perspective, ideas and thoughts often leads to conflict which, if left unresolved, can lead to serious problems. The art of disagreeing with someone without becoming upset can be learned along with accepting the rights of the others. The role of the supervisor in dealing with difficult or angry employees is emphasized in order to bring about a more productive workgroup.


Contributing Attitudes  Participants may carry their own negative self-image, self-defeating attitudes and ineffective behaviors into the workplace which seriously affects their job performance. One of those ineffective behaviors is the habit of blaming others or management for their problems, which in turn, causes gossip, manipulation, and cliques. Taking responsibility for problems is not always an easy task, but these modules will help participants identify the problem, the part of the problem that they own and reduce the �finger pointing� and blame.


Boundaries  People often believe that they have the ability to change a situation if they just try harder, which can lead to conflict. On the other hand, people have the right to be able to express themselves. This give and take can be learned and help everyone respect one another for their differences. All employees have limitations within which they must operate and in an attempt to do a good job, there is the possibility of over-stepping workplace boundaries. This will help them understand and accept what is in their control and accept areas that are not in their control. It will help them understand their strengths and weaknesses.


Communicating  Some people like to �convince� the other person of their perspective. Those being convinced often resent it. This can be devastating to the workplace in production, turnover, resentment, anger and morale. We help participants transition from self-defeating forms of communicating to positive methods. It will help participants to learn and accept the other person�s perspective and opinions. Learning to truly listen to what the other person is saying, how they�re saying it and attaching feelings beyond the words can be learned. A great many conflicts, poor decisions, and rumor mill stories can be avoided by simply listening.


Michigan Headquarters
264 Fourth Avenue
Manistee, MI 49660

WORKPOINTS, Inc. is approved for Federal Government Contracts through DoD Central Contractor Registration, and we are listed under NAICS and SIC as human resource and management development services, training and consulting. We are a woman-owned, small business, S Corporation under the laws of the State of Michigan

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